As with any business, medical practices and groups need to evaluate their internal processes for inefficiencies. Patient surveys can help identify problem areas that need to be addressed.
For instance, patients may report long wait times, indicating staff scheduling issues. As another example, patients may report they received unclear or conflicting aftercare instructions. This may highlight areas where your staff may need additional training.
Evaluating thematic problem areas will enable your practice to implement a strategy to improve internal processes for better business and patient outcomes.