Get to Know ClearSurvey: Common Questions Answered
No app is required! Surveys are sent via a simple web link (email or text), making it easy for patients to complete them on any device—smartphone, tablet, or computer.
ClearSurvey pricing starts at $0.25 per survey, plus a one-time setup fee that varies based on your practice’s size and needs. Contact us for a custom quote that fits your patient volume and goals.
We typically get practices up and running within 30 to 45 days. This timeframe allows us to take a hands-on, consultative approach, ensuring everything is tailored to your needs. During this process, we’ll:
By taking this thoughtful approach, we ensure ClearSurvey delivers reliable, high-quality patient feedback from day one.
The questions in ClearSurvey are for use by your practice to glean information about your patients’ experience. This is separate and distinct from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which is administered by the U.S. Department of Health and Human Services (HHS) for quality measurement. ClearSurvey is not intended to duplicate or conflict with any information requested through the HCAHPS survey.
Yes! ClearSurvey allows you to personalize questions to fit your practice’s goals. We provide best-practice templates but can adjust wording, rating scales, and additional questions as needed.
Absolutely! Surveys can be automated based on appointment completions, ensuring timely feedback. We’ll work with you to set up the best timing and delivery method for your patients.
Yes! You can target surveys to specific patients or appointment types, ensuring you collect feedback that matters most to your practice. We’ll work with you to set up the best segmenting options for your practice’s needs.
Yes. Patient privacy is a top priority. ClearSurvey operations are HIPAA-compliant, ensuring all patient data is protected with secure encryption and strict access controls. We retrieve only data that is essential for our processes (per the minimum necessary rule) and any data we do collect is encrypted while it is stored and transported.
Only authorized members of your practice can access survey responses through your secure dashboard. We do not share or sell patient data, and all access is controlled based on HIPAA-compliant security protocols.
Our surveys are mobile-friendly and easy to complete—patients can respond in just seconds. Plus, our delivery methods (SMS/text & email) are designed for maximum engagement.
As part of the ClearSurvey setup fee, you’ll get a dedicated, real-time dashboard with patient feedback, response trends, and satisfaction scores—helping you quickly identify strengths and areas for improvement. Custom options include the ability to export data and visualizations.
ClearSurvey offers an easy and inexpensive option for medical practices of all specialties to assess various areas of practice operations.
