Frequently Asked Questions

Questions about ClearSurvey
Questions are completely customizable, but if you need ideas or want to benchmark with comparable clients, we are happy to work with you to develop a survey that meets your needs.

We offer a variety of question formats:

  • 5-point Likert scale
  • Yes/No
  • Open ended/comment box
  • NPS (Net Promoter Score)
  • Custom!

As part of your onboarding, we will work with the stakeholders on your team to develop a data exchange process to retrieve patient contact information. This data exchange process can be customized to support your desired survey timing and frequency.

Survey results can be broken down by variables including enterprise, facility, provider, patient ID, and service line, to name a few. We can customize a reporting dashboard based on your needs.

The questions in ClearSurvey are for use by your practice to glean information about your patients’ experience. This is separate and distinct from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which is administered by the U.S. Department of Health and Human Services (HHS) for quality measurement. ClearSurvey is not intended to duplicate or conflict with any information requested through the HCAHPS survey.

We know you work diligently to keep your patient data secure and so do we. Our operations are HIPAA-compliant. We retrieve only data that is essential for our process (per the minimum necessary rule) and any data we do collect is encrypted while it is stored and transported.

ClearSurvey dashboard
Book A Demo

Ready to see how ClearSurvey can elevate your practice? Book a free demo with us.

Learn More About ClearSurvey

physician sitting at desk viewing personalized ClearSurvey patient satisfaction survey landing page

ClearSurvey Overview

ClearSurvey offers an easy and inexpensive option for medical practices of all specialties to assess various areas of practice operations.

Patient Receives Care

How ClearSurvey Works?

ClearSurvey implements a simple system to gather valuable patient feedback.
Completing Patient Satisfaction Survey

Why Choose ClearSurvey

ClearSurvey enables your practice to gather valuable feedback and helps you do it effectively.