NPS: What is a Net Promoter Score

NPS blog image

Net Promotor Score, or NPS, is a score to measure customer loyalty. The NPS was created in 2003 as a business tool to gauge the likelihood of customer referrals. Measuring NPS has become a standard across industries, including healthcare.   Of course, any practice would prefer loyal patients. However, carefully listening to unhappy patients can be […]

What is a Likert Scale?

Likert scale

A Likert scale question is a closed-ended, ordered scale where respondents choose one option that best aligns with their views. Likert scale survey questions use preselected response choices that range from one extreme opinion to the other. Likert scale questions are often used to measure the attitudes of participants by asking to what extent they […]

What is a Good Survey Response Rate?

Good survey response rate blog image

Survey response rate is calculated by dividing the number of survey responses received by the total number of surveys sent within a timeframe.   Survey response rate can be an indicator of how successful your survey efforts are. The more responses you collect, the more data you have to evaluate and improve your services and processes.   […]

How ClearSurvey Works

Patient satisfaction surveys are essential to get first-hand insight into the quality of service you provide and how to improve.  ClearSurvey offers a quick, simple, and smart solution that enables practices and groups to receive patients’ reviews in real-time.   So, How can you get started?  First, we will have a client onboarding session to understand […]

Intro to ClearSurvey

Introduction to ClearSurvey

So, you are a medical practice or provider and you need surveys to see how you are doing to meet your patients’ satisfaction. Right? But one common problem is not getting the responses you need.  Mail-in paper survey forms can be time-consuming and easy to dismiss. At the worst, they ultimately end up in the […]

Survey Best Practices

Closeup image of a woman holding , using and looking at smart phone

Administering surveys allows you to collect critical feedback from your patients. Even with follow-up appointments, it can be difficult to gain genuine feedback about the patient experience. Implementing survey best practices throughout your design will ensure you get the most informative and useful answers. 1. Know Your Purpose Before you begin developing your survey, be […]